Help and support when you need it
Our support is easily accessible, conveniently located near you and your market. Contact us directly when you need assistance with xTrade! If you need help to get the most out of xTrade and all its advantages for your business, please contact one of our partners.
You are also welcome to join one of our training sessions! Not yet a customer? Your first step can be to book a workshop, free of charge.
We offer several levels of product support. To ensure timely assistance tailored to your needs, we recommend signing a support agreement with us. Xware offers many support options, to meet different requirements, from support via email to guaranteed uptime, 24/7.
Customers who have chosen a support agreement will have access to our support website, where they can find all imaginable technical documentation for xTrade in one place, as well as our Knowledge Base and recent Release Notes. You can also check the status of your reported cases.
If you would like to optimize your use of the xTrade platform for your company, we recommend contacting one of our partners. They can continuously adapt and adjust your xTrade based integration environment and help maximize the benefits of your investment.
Our partners can also produce completely new xTrade based solutions, customized for your company and environment. They can develop A2A and B2B processes that improve your organization’s competitiveness and profitability. Our partners are specialized in different industries, but they share one focus: to help you make your business more effective.
Attending one of our courses is an easy way to learn how to get the most from xTrade, and to ensure that you benefit from all its functions. We offer basic and add-on courses in subjects such as configuration, operation and troubleshooting. After completing training, you will get the opportunity to take an exam and become a certified xTrade user.
Xware can also tailor training, wholly or partly, to your company’s specific needs and wants. Contact us for a customized program!
Xware Technical Support
Our support team is ready to answer your questions. Please contact firstname.lastname@example.org
Support resources for customers and users (logon access)